Booking Terms

A quote provided by your concierge is not a confirmed reservation. A booking is only confirmed once you have accepted the itemized quote in writing and, where applicable, submitted the required deposit.

Private aviation bookings typically require a deposit at the time of confirmation, with the balance due prior to departure as specified in your itinerary. Deposit amounts and payment deadlines vary by operator, aircraft category, and trip length.

Bookings for yachts, hotels, villas, and events follow the deposit and balance schedule of the underlying operator or venue, as disclosed in your quote.

Cancellation terms are set by the confirmed operator or vendor for your specific booking and disclosed prior to payment. As a general guide:

Cancellations made more than 96 hours before a scheduled private flight departure may be eligible for a partial refund of the deposit, less any costs already incurred by the operator. Cancellations inside 96 hours, or after an aircraft has been positioned, are typically non-refundable.

Requests to change a confirmed itinerary — including routing, passenger count, or timing — are subject to operator availability and may incur additional charges. Your concierge will confirm any change in pricing before rebooking.

BlancReserve does not operate aircraft and cannot guarantee against delays caused by weather, air traffic control, mechanical issues, or other events outside the operator's control. In such cases, your concierge will work with the operator to arrange the most suitable alternative, including backup lift where available.

Passengers are expected to arrive at the confirmed departure time. Late arrivals may result in delay charges or forfeiture of the flight without refund. All passengers must comply with the operating carrier's crew instructions and applicable aviation security regulations.

For questions about a specific booking or itinerary, contact your assigned concierge or our operations desk, available 24/7.